Cybersecurity Awareness & Data Protection at Truepath Mobility Services Inc.
At Truepath Mobility Services Inc., we prioritize the safety and privacy of our clients and employees, not just on the road, but also in the digital space. As a Non-Emergency Medical Transportation (NEMT) provider, we handle sensitive health and personal data, making cybersecurity a top priority.
Cybercriminals often target healthcare transportation services due to the confidential nature of medical and billing information. Protecting our clients' data is not just a responsibility, but a commitment to trust, security, and compliance with laws such as the Health Insurance Portability and Accountability Act (HIPAA).
This page provides essential tips and tools to protect your information from identity theft, fraud, and cybersecurity threats.
At Truepath Mobility Services Inc., your safety doesn’t stop at the curb — it extends to your digital life. That’s why we’ve partnered with Aura, a trusted leader in identity and cybersecurity protection, to help educate and empower our clients against scams, fraud, and data theft.
Through this partnership, Truepath customers and healthcare partners receive:
A special discount of up to 63% off Aura’s services.
$1M Identity Theft Insurance
SSN & Personal Info Monitoring
3-Bureau Credit Monitoring
Online and device security, including Antivirus, VPN and Password Manager
Truepath is also actively seeking ISO/IEC 27001 and ISO/IEC 27701 certifications to strengthen its information security and privacy practices. These globally recognized standards reflect our commitment to the highest levels of operational integrity, reinforcing trust among clients, healthcare partners, and regulatory bodies.
Together, we’re committed to creating safer journeys — on the road and online.
Do not share personal details (like Social Security numbers or medical records) over text, email, or phone unless you're speaking directly to an authorized provider.
Avoid using free public Wi-Fi when handling sensitive medical information or making payments.
Be cautious of phishing scams – if you receive a suspicious call or email claiming to be from 'Medicaid' or an insurance company requesting payment, verify it before providing any information.
Only use verified apps for booking and managing rides. If you receive a text asking for your credit card details, report it immediately.
✅ Cybersecurity Best Practices for Employees & Drivers
Use company-provided devices for dispatching, scheduling, and billing—never personal devices.
Enable two-factor authentication (2FA) on all work-related accounts, including scheduling software, billing systems, and email.
Be aware of phishing emails—never click on unknown links or download attachments from unverified sources.
✅ HIPAA Compliance & Data Privacy in NEMT
Because NEMT services involve transporting individuals to medical appointments, we are required to follow HIPAA (Health Insurance Portability and Accountability Act) guidelines to safeguard patient information.
✅ How Truepath Mobility Protects Your Data
All passenger trip details are encrypted when stored or transmitted.
Billing and medical transport requests are processed securely to prevent fraud and ensure accuracy.
Employees are trained on HIPAA compliance to ensure no unauthorized person can access client data.
Dispatch and scheduling software is HIPAA-compliant, ensuring that sensitive client information is handled safely.
✅ Report a Security Issue
For Passengers:
If you suspect fraudulent billing or unauthorized trip charges, report it to the New York Medicaid Fraud Control Unit at 1-877-87-FRAUD.
If you receive a suspicious email, call, or text asking for personal information, report it immediately at www.identitytheft.gov.
For Employees & Drivers:
If you detect suspicious activity in the dispatching software or company systems, report it to Truepath Mobility’s IT Department.
If a company device is lost/stolen, contact IT immediately for remote deactivation.
If you receive a phishing email pretending to be from management, do not click any links—report it immediately.
✅ Cybersecurity for NEMT Vehicles & GPS Tracking
All vehicles are equipped with GPS tracking and fleet management software to prevent cyber hijacking or location spoofing.
Bluetooth auto-pairing is disabled in company vehicles to prevent unauthorized access.
Driver tablets and scheduling devices are encrypted to protect client details.
✅ Final Thoughts
At Truepath Mobility Services Inc., cybersecurity is an essential part of our commitment to safe, secure, and reliable NEMT services. By staying informed, adhering to best practices, and utilizing secure technology, we can safeguard our passengers, employees, and business partners against cyber threats.
