Frequently asked questions

Find answers to the most commonly asked questions about our services, policies, and more.

General

What services does TruePath Mobility Services provide?

TruePath offers non-emergency medical transportation (NEMT) for individuals who need safe, reliable, and professional transport to medical appointments, rehabilitation centers, pharmacies, and other essential destinations.

Who can use TruePath's transportation services?

Our services are designed for seniors, individuals with disabilities, patients recovering from surgeries or illnesses, and those requiring specialized transport due to mobility challenges.

Are your vehicles wheelchair accessible?

Yes! Our fleet includes ADA-compliant, wheelchair-accessible vehicles to ensure a safe and comfortable journey for passengers with mobility limitations.

Do you provide door-to-door assistance?

Absolutely. Our trained drivers offer door-through-door assistance, helping passengers from their home to the vehicle and ensuring they arrive at their destination safely.

How do I schedule a ride with TruePath?

You can book a ride through our online platform, mobile app, or by calling our customer support team. We recommend scheduling in advance to guarantee availability.

Can I schedule recurring transportation for ongoing medical treatments?

Yes! We offer recurring ride options for individuals who need transportation for dialysis, physical therapy, chemotherapy, and other ongoing treatments.

How do you ensure passenger safety during transit?

Our vehicles are routinely inspected and sanitized, and our drivers undergo comprehensive training in passenger assistance, safety protocols, and emergency procedures.

What makes TruePath different from other transportation providers?

TruePath prioritizes personalized care, punctual service, and professional assistance to ensure a stress-free and safe travel experience for every passenger.